Help center

How can we help?

Guides and answers for setting up and using DrawBridge. Can’t find it? Open the chat in the corner and our assistant will help.

Billing

Change or cancel your planManage billing, switch plans, or cancel anytime from the account portal.

Everyday use

Add or remove a trusted contactTrusted contacts always ring through and are never screened or recorded.Check a suspicious text, email, or letterUse the one-button check to get a plain scam-or-safe answer on anything.What happens when the screener isn't sure?Uncertain calls hold briefly and ping you to Accept or Decline — and emergencies always reach a human.

Getting started

Set up call screening for your parentAdd a line, forward unanswered calls, and confirm it works — about five minutes.Add another line (a second parent or grandparent)The Family plan protects up to 3 lines — add them the same way you added the first.

Privacy & trust

Is my parent's privacy protected?Known callers are never screened or recorded, and recording is always disclosed first.Set up your family safe wordA shared word your family uses to verify a real emergency and shut down 'grandparent' scams.

Troubleshooting

A call didn't ring through — why?The usual cause is forwarding, plus how to re-verify or temporarily pause screening.